A hotel SOP (Standard Operating Procedure) is a step-by-step document that guides hotel staff on how to perform tasks consistently — from room cleaning sequences to check-in scripts.

Is the night audit checklist free to download?

Yes. All NISKA SOP templates are free. Simply click the Download button and enter your WhatsApp number. The template will be sent to you within 24 hours.

Can I customise these SOP templates for my hotel?

Absolutely. All templates are provided in editable Word/Excel format. You can adapt them to your property's brand, room types, and operational requirements.

Hotel SOP & Checklist Templates

Download ready-to-use SOPs and checklists used by professional hotel operations teams — free for Indian hoteliers.

✦ WhatsApp RequiredWhatsApp number required🇮🇳 Built for India

Night Audit Checklist

12-step nightly reconciliation checklist

Revenue reconciliation across all PMS buckets
No-show and cancellation processing
Night audit report generation and sign-off

Housekeeping SOP

Room cleaning sequence with quality checkpoints

Departure & stay-over room sequencing
Amenity replenishment standards
Supervisor inspection checklist

Front Desk Scripts

Check-in, check-out, and complaint handling scripts

Warm check-in greeting and upsell scripts
Smooth check-out and feedback collection
De-escalation language for guest complaints

Pre-Opening Checklist

50-point checklist for new hotel launches

Legal, licensing, and compliance milestones
Staffing, training, and soft-opening plan
FF&E and OS&E procurement tracking

F&B Opening Checklist

Restaurant and room service readiness checklist

Kitchen hygiene and FSSAI readiness
Menu print, POS setup, and captain briefing
Minibar and room service par stock check

Fire & Safety Drill SOP

Monthly drill protocol with staff roles

Floor warden and assembly point assignments
Guest evacuation communication script
Post-drill debrief and documentation

Note: All templates are sent via WhatsApp within 24 hours. Delivery is manual — our team personalises each template for your property type. For questions, reach us at WhatsApp.

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